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Who we are

A Touch Of Class supplies and fits blinds and shutters across Essex and surrounding areas. In this policy “we”, “our” and “us” refer to A Touch Of Class.

Address: 28 Nelmes Way, Hornchurch, RM11 2QZ
Email: info@atouchofclassinteriors.co.uk
Telephone: 07970 197 009

What this policy covers

This notice applies to visitors to our website, people who request a home visit, customers who place orders and anyone who contacts us by phone or email.

Personal data we collect

• Contact details such as name, email, phone and address when you enquire or book a visit.
• Home visit and survey details including measurements, room notes and product preferences so we can prepare a quote.
• Order and installation records including items supplied, fitting dates and aftercare notes.
• Payment information handled securely by our payment provider. We do not store full card details.
• Communications such as emails, messages and call notes so we can manage your enquiry and orders.
• Website usage such as pages viewed and device information gathered through cookies and similar tools. See the Cookies section.
• Photos you send to help with quotes or permission-based before and after shots for our gallery.

Our lawful bases

• Contract to provide quotes, take payment and supply or fit products.
• Legitimate interests to run and improve our service, handle enquiries and protect our business.
• Consent for optional marketing and for using photos in our gallery or social pages.
• Legal obligation to keep tax and accounting records.

How we use your data

• To respond to enquiries, arrange a home estimate and prepare a quote.
• To make, supply and fit your chosen products and provide aftercare.
• To manage payments and invoices.
• To run our website, fix issues and improve content.
• To send service messages about bookings, deliveries or updates.
• To send marketing if you have opted in. You can opt out at any time.

Sharing your data

We share personal data only when needed to deliver our service or when the law requires it. Typical recipients include:

• Surveyors and fitters so they can complete your appointment.
• Manufacturers and suppliers to make your custom products.
• Payment providers to process secure transactions.
• IT and hosting partners that provide email, website hosting and form tools. For example our enquiry form provider Jotform processes form submissions for us.
• Professional advisers such as accountants for compliance.
• Authorities if required by law or to protect our rights.

These parties must keep your data safe and use it only for our stated purpose.

International transfers

Some providers may store data outside the UK. Where this happens we use safeguards recognised under UK data protection law such as adequacy decisions or standard contractual clauses.

How long we keep data

• Enquiries up to 12 months after last contact if no order is placed.
• Orders and installation records for the life of any warranty then for up to 6 years to meet legal and accounting requirements.
• Marketing data until you opt out or your contact becomes inactive.
• Cookies as set out in our Cookie Policy.

Your rights

Under UK data protection law you can request access, correction, deletion, restriction, portability and you can object to certain processing. Where we rely on consent you can withdraw it at any time.

To exercise your rights email info@atouchofclassinteriors.co.uk. We may need to confirm your identity before we act on a request.

Cookies

We use cookies to make the site work, measure performance and improve content. You can manage cookies in your browser settings. For full details see our Cookie Policy.

How we protect your data

• Access controls for staff and suppliers.
• Secure systems with encryption in transit.
• Regular updates and reasonable technical measures to prevent loss, misuse or unauthorised access.

Children

Our service is for adults. We do not knowingly collect children’s personal data.

How to contact us

Email info@atouchofclassinteriors.co.uk or call 07970 197 009. You can also write to A Touch Of Class, 28 Nelmes Way, Hornchurch, RM11 2QZ.

Complaints

If you have concerns please contact us first. You can also complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to this notice

We may update this notice from time to time. We will post the latest version on this page with the date above.